Shipping & Returns Policy

Shipping

We offer free shipping on all Soilux orders across Australia..

Orders are dispatched from our Perth warehouse. Once your order has been shipped, you will receive tracking details by email where available.

Warehouse Pickup

Customers can also choose to collect their order from our Perth warehouse.

If you select pickup at checkout, we will contact you when your order is ready to collect and provide the collection details.

Returns

We offer 30-day returns from the date you receive your order.

To be eligible for a return, the product must be unopened and unused

We are unable to accept returns for used machines unless the product is faulty.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of shipping the item back to us.

Returned items must be packed securely and sent back in suitable protective packaging. We recommend using a tracked shipping service, as we cannot take responsibility for items lost or damaged in transit.

Faulty Products

If your Soilux product is faulty, please contact us as soon as possible with your order number, a description of the issue and any relevant photos or videos.

We will assess the issue and advise the next steps.

Your Rights

This policy does not limit your rights under the Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the issue. The ACCC states that consumers are entitled to a remedy when consumer guarantees are not met.

How to Start a Return

To request a return, please contact us with:

• Your order number

• Your name and contact details

• The reason for the return

• Photos or videos if the item is faulty

Once your return request has been reviewed, we will provide instructions for sending the item back to us.