Soilux Privacy Policy
1. Introduction
Soilux respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Soilux collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to personal information collected through the Soilux website, products, subscriptions, and related services.
2. Personal Information We Collect
Identity and contact information (such as name, email address, phone number, billing and delivery address)
Transaction and payment information (processed securely via third-party payment providers; Soilux does not store full payment card details)
Account and subscription information
Device and usage information (including website interactions, cookies, and analytics data)
Customer support communications
3. How We Collect Personal Information
We collect personal information
When you place an order or subscribe to a service
When you create an account or contact customer support
When you interact with our website (including through cookies and similar technologies)
From third-party service providers that support our operations
4. How We Use Personal Information
We use personal information to:
Process orders, payments, and subscriptions
Deliver products and services
Provide customer support and respond to enquiries
Communicate with you about your account, orders, and subscriptions
Improve our products, services, and website functionality
Conduct analytics and marketing (where permitted by law)
Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose personal information to:
Payment processors and financial institutions
Shipping, logistics, and fulfilment partners
Technology, analytics, and marketing service providers
Professional advisers and regulators, where required by law
Soilux does not sell personal information to third parties.
6. Overseas Disclosure
Some service providers may store or process personal information outside Australia. Where this occurs, Soilux takes reasonable steps to ensure overseas recipients comply with privacy obligations consistent with Australian law.
7. Data Security & Retention
Soilux takes reasonable administrative, technical, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this Policy or as required by law.
8. Cookies & Analytics
Soilux uses cookies and similar technologies to:
Enable website functionality
Analyse website traffic and usage
Improve user experience
You may disable cookies via your browser settings; however, some website features may not function correctly.
9. Direct Marketing
Where permitted by law, Soilux may send marketing communications. You may opt out at any time using the unsubscribe link or by contacting Soilux.
10. Access, Correction & Complaints
You may request access to, or correction of, your personal information by contacting Soilux using the details below.
If you believe your privacy has been breached, you may lodge a complaint with Soilux. We will investigate and respond within a reasonable timeframe.
11. Changes to This Privacy Policy
Soilux may update this Privacy Policy from time to time. The current version will be published on the website and applies from the date of publication.
12. Contact
For privacy-related enquiries or complaints, please contact:
Soilux Privacy Officer
Email:
support@soilux.com